Emergency referrals
Use the emergency number: 0333 399 022
The Dispatcher will take some basic details and then connect you to the transport team
All emergency referrals should be made by the most senior clinician available- wherever possible the consultant
When making your referral, please have as much information regarding the babies current clinical status to hand as possible, the transport team need this to triage the urgency of the call, ensure that they dispatch a team with the correct composition to deal with that babies needs and that we have the correct equipment. When taking a referral, the team have the following sheet to guide the information that they collect:
We don’t complete every field for every referral but this gives an indication of what we will be asking about. As a rule of thumb, the sicker the baby, the more we will want to know
We have also developed a Pre-Arrival checklist that can be downloaded as a guide to make the process as smooth as possible.
Repatriations and other Elective referrals
Repatriations should be organised as described in the following document: ScotSTAR Elective referrals guide
To contact your local team directly, their contact details are here
If there is no answer, please leave a message, the team will return your call as soon as they are available.
Attend Anywhere
The ScotSTAR neonatal team use Attend Anywhere for video consultations. This will be arranged during the referral process if required. The link to the ScotSTAR neonatal Waiting Room is https://nhsattend.vc/SAS/ScotSTARneonatal
Feedback and queries
Thanks to all who contributed to the feedback exercise over the latter part of 2017. The completed analysis and responses can be found here: ScotSTAR neonatal emergency referral feedback V3
If you have any feedback or queries then feel free to phone/email or use the following contact form: